MISSING PURCHASED ITEMS (11/29/2012)
PLEASE READ THIS POST ENTIRELY
Especially the bold parts
We've identified an issue with the server move that has unfortunately left a small number of users with the appearance that their purchased items are missing from the game. Don't worry. We still have all of the data for all of your purchases. We've identified the root of the problem and are working on a fix for it currently. In the mean time, please do not attempt to repurchase your items - YOU WILL LIKELY BE CHARGED AGAIN IF YOU DO.
We expect to have the problem resolved within 24 hours of this posting.
While we're working on this problem, you can still play all of your existing matches. It is only the creation of new matches that is affected by this bug. If your team purchases appear to be missing and you get one of the below error screens while trying to create a new game with the Council, then you are in the affected group of players:
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If only mine was working..
I am still having the, can't submitt turns, can't see purchased items, can't create games problems.
I'm having this problem too having reinstalled my game to a new device.
If you're still having this problem, then there's some kind of error with login going on. Please email the details of your account and the items you have purchased to Support@RobotEntertainment.com so we can take a closer look.
Now I can enter new matches, but it still doesn't allow me to play with my purchased classes, customize the team or my avatar.
*Update*
All fixed now guys. Thanks alot and keep up the good work!