Crashes - We want your info
1. PC, Windows 7 Ultimate 64-bit
2.Most recent update for Hero Academy downloaded
3.I tried to launch the game
screenshot
same for me..
Exactly the same error for me - but with English text.
Tried running in admin mode , tried reinstalling the game, tried checking integrity of files through steam, tried removing xbox controller, tried updating Graphics and Audio drivers.Full text in the error window is as shown below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: HeroAcademy.exe
Application Version: 1.0.0.1039
Application Timestamp: 5023308d
Fault Module Name: StackHash_ade5
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02ee9cf6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: ade5
Additional Information 2: ade5024b13178b988c699da631a80f24
Additional Information 3: dbf9
Additional Information 4: dbf9b9810f011348dc3d957a09751055
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
---------------------
I'm running a PC with the following hardware specs:
Processor: Intel i5 2500k
RAM: 8 GB Corsair Vengeance
OS: Windows 7 Professional 64 Bit
Motherboard: Gigabyte P67A-UD4-B3
Audio: Onboard Motherboard Realtek High Definition Audio
I would just love to play the game, stupid runtime errors :(
1. PC, windows 7, 64-bit, AMD Athlon II X4 635 processor
2. Most recent update: Downloaded the game on the 11th
3. Opened the game: Crashed on launch
4. I have no idea as it keeps crashing on launch lol.
Thank you!
Hey guys, for all of you getting a runtime error I found the solution :D ... atleast for me it worked anyway..
Ok so my girlfriend 'accidentally' broke my steam and it told me to re install.. so what I did was delete my entire steam folder and uninstall etc lol the works.. and when I re-installed steam and installed hero academy again it kept flashing the loading window so then you need to exit steam completely and re launch it.. then your hero academy SHOULD work :)
Your welcome in advance to those it helps.
dR4gon (hit me up for a game if you get it working ;D)
This did not fix the problem for me:
I completely uninstalled steam through control panel, then I made sure the whole steam directory and the registry keys were deleted as well.
After a reboot, I reinstalled steam into a completely different directory to the previous location (in case by some random chance there was anything I had missed pointing there). I only installed hero academy, nothing else - still comes up with exactly the same error.
I will wait patiently for a patch now.
When click "Next game" it opens one of the previous games (not my turn) instead of next game where it is my move.
iPad and Windows 7 64-bit
Screen freeze going into a game.
Often. Maybe one out of every ten times, when I click on a game from the game list screen, the game appears but is frozen, I can hear the sound of the opponent's turn taking place, but no animation. Then, anything I do cannot be seen either. Sometimes the back button will get me out, and I can try again, and sometimes that fixes it for a time. But sometimes the back button does nothing, (at least visually), and I have to exit the app, go into airplane mode and re-enter Hero Academy and that will fail me back to the initial screen with a connection failed message, and then I can start over.
Annoying. Obviously.
Does nobody else get this? I am suprised to don't see other complaints about it.
This is on an iphone 4.
I have the update from a couple days ago.
I have restarted my phone.
1. PC, Windows 7 Ultimate 64-bit
2.Most recent update for Hero Academy downloaded
3.I tried to launch the game
screenshot
still not fixed. Thank you very much, RE.
droosan - we're still researching this problem. We can't duplicate it in our debugging environments but are still working on finding this issue.
Habib69rus - have you written into support@robotentertainment.com?
won't let me open one game (i click, it says loading then nothing happens) and another game is locked as "ready to play" even though every time i click on the game it just shows me the move i just made
also sometimes when i log in it still says scheduled maintenance but then works other times
NOTE: this has been happening to me after today's actual scheduled maintenance
App crashes on activation via tapping on notification.
iOS iPhone 4, lastest version of the app.
I completed my move against player X and submitted the move. Without going back to the game list, I hit the home button. When I receive a notification (banner notification) that player X has made his move, I tap the notification, which takes me to the game directly. After about 3 seconds, the game crashes.
I own all released teams, and all the avatar packs for DE.
Tabby, have you tried the standards of closing the app from the taskbar and restarting it, or restarting your phone entirely?
1. Ipad
2. yes, just got the update minutes ago
3. when making turns online or viewing an opponent's moves to see what was done before my turn.
4. Counsel and Dark Elves only
1-PC (Steam) and iPhone 4S
2-Yes Just updated and purchased Shaolin pack
3-Just 1 game. Council (opponent) vs TF2 (myself). During the moves my opponent makes his wizard moves 2 spaces and attacks my crystal. A strange animation shows lightning linking to his own crystal by his deployment zones and the game crashes. Tried it several times on both steam and iPhone same results. Although iPhone offered the option to send a crash report which I did.
4-Just that 1 match I was able to make moves on all my other games.
I have a similar problem.
PC (Windows7 64bit)
Purchased everything except Shaolin.
Updated today (11/14/12)
Only a problem in 1 game, TF2 (me) vs. council. Council moves a wizard, moves same wizard a second time, and then APPCrash. Made a full turn prior to that in another match as Dark Elves vs. Dwarves.
Problem Event Name: APPCRASH
Application Name: HeroAcademy.exe
Application Version: 1.0.0.1064
Application Timestamp: 50a271b1
Fault Module Name: HeroAcademy.exe
Fault Module Version: 1.0.0.1064
Fault Module Timestamp: 50a271b1
Exception Code: c0000005
Exception Offset: 0003391e
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
iPhone 4
iOS 5.1.1
Newest Hero Academy update Nov. 14, 2012
Crashes every time I try to load a game Council (me) vs. The Tribe.
iPhone 4S with iOS 6.0.1, Latest Hero Academy - installed and rebooted the phone.
Crashes on several games:
Dwarves vs. Tribe on spiked crystals map - it's my turn, but it crashes as soon as the board loads (KO'd Tribe unit for my opponent)
Council vs. Council - crashed when opponent's wizard hit me with chain lightning
Dark Elves vs. Council - crashed when opponent's scroll-bosted archer hit me
upgraded and purchase of shaolin, now unplayable... Crashes like noted above on numerous different games, on both iPhone and on PC/steam platform. Sorry, don't know how to get specific errors. Very frustrating, game is unplayable now, and no real word on fix that I know of...
Surprising such an epidemic problem could be released. Can you say beta test?
Crashes when a Wraith attacks either a Wizard or a Knight that are standing on a deplyment (>>) square. Wraith team is attacking from the right side. Crash affects both iOS and PC versions of the game.
My crash is related to a single game in-progress. I have no issues playing with other players, but when I attempt to play against my friend "Weslierainey" the game dies. It doesn't matter if I am playing via Steam or iOS, the game crashes out.
This game was started on 9/8/12, and is using the TF2 teams on both sides, but my gut feeling (based on 30+ years of gaming) is that the teams and the OS/Game version have nothing to do with my issue...it is 100% related to the game in progress, which is at day 5 since the last turn.
Playing on PC windows 7
Bought it 3 days ago
Dark elf super unit absorbing a council healer and it crashes
It crashes every time I kill a super unit in every game.
If I kill a unit with my witch, then select my witch on the final turn the game crashes. I have another witch on the board and if I select her it also crashes. I can move any other unit as my final action and it is fine. I don't know if it's a glitch because my witch has jarate, or if it's because they enemy units are on their starter square.
My info:
Ipad2
latest updates on iOS and HA
Crashes when a Wraith attacks either a Wizard or a Knight that are standing on a deplyment (>>) square. Wraith team is attacking from the right side. Crash affects both iOS and PC versions of the game.
Duplicated the glitch, this time with the other player's ninja. Results are the same- after the ninja is KO'd, selecting the Wraith crashes the game- whether I'm on the 4th or 5th AP of my turn. Game is on the teleport map, between redzygoat (home, Council) and Blobertson (away, Dark Elves) and was created 10/31.
iPhone 4, up to date iOS
My info:
Ipad2
latest updates on iOS and HA
I have the same problem. I move, KO a sniper on his deploy tile with three shots, if i select the Witch after that the game crashes.
I have Ipad 1.
The match is against spycrab01.
No other problems in the other matches.
(Ipad)Still can't spawn the wraith off an enemy corpse do we have an estimated on when this will be fixed?
I would like to be able to play the DE again at full potential.....
iPhone 5
latest update,
playing as tribe, against shaolin
when I KO an opponent standing on a deployment with my witch and try selecting the witch again, game crashes. Has happened in 2 separate games. Different maps and Playing from both sides of the map.
Double post oops.
1. PC, Windows 8 Consumer Preview (Evaluation copy. Build 8250)
2. Fresh install via Steam
3. Crash occured at launch after PVR Message error
screenshot: http://i.imgur.com/pWQgp.png