Hero Academy Instability Updates
As many of you have noticed over the last few days, Hero Academy has been having some issues loading and submitting your games. This has led to a handful of related bugs, like the "Next Game" button taking you to one of your previous games. Over the weekend (Sunday evening, our time), we had some hardware failures that resulted in the game servers becoming very unstable. We worked through Sunday night to get those instabilities resolved, but the problems persisted into the week. Over the last couple of days as we continued to investigate and try to nail down the cause of the problems, we had more hardware failure that ultimately resulted in a pretty sizable chunk of lost data.
What does that mean? Well, unfortunately, a large number of active matches lost all of the information about their current state - who's turn it was, namely. We turned to the backups, but unfortunately that data was also corrupted by the instability and hardware issues. This information is not recoverable at this point. If you have matches in your games list that simply refuse to load, then those matches are affected by this data loss.
To get everything back up and running properly and get you playing again, we will be bringing the servers down soon. They will be down for an undetermined amount of time while we continue to clean up the databases and resolve the instability issues. We're hoping this won't take very long. As part of this process of cleaning up, we'll be removing all "stuck" games from the active games lists. Those games, unfortunately, are gone. In doing this, we were faced with a choice of either awarding everyone a resignation for the matches or a win. We chose to give everyone an extra win on their record for each of these "stuck" games that they have. If you were winning those matches, your efforts were not in vain. If you were losing, you get a little something extra.
We'll have more info for you as we make our way through the server recovery, and we'll always post updates to our Facebook and Twitter pages.
Thanks for your patience as we untangle all of this, and thanks for playing Hero Academy.
UPDATE:
This work has now been completed. If you had "stuck" games, they should now be completely cleared out, and your wins have been awarded. If you continue to experience problems, please send a detailed report to Support@RobotEntertainment.com and we'll take a look.
Thanks again for your patience.
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transparency is awesome
i work for a technology company that also runs into issues such as this. i love the openness, honesty, and transparency HA is providing to its users about what's going on and the plan to address it. kudos!
good
good
how to get the new patch? :-|
how to get the new patch? :-|
Not quite finished yet
First, this seems to be mostly resolved but since everything was cleaned up, I have one game at the top of my list that it always tries to take me to when I hit the "Next Game" button. When this game loads all I get to see is my own turn played back to me and I can not take a turn. In the list, it does say it's my turn, however the previous facts remain. This is tremendously irritating because I have to back out to the game list every time I want to play a game and select something other then the top game.
2nd I havn't seen any indication anywhere that I was actually awarded a win. None of the games showed up in my recently completed list, none of the "wins" counted towards any achievements, and quite simply, I see no where at all that my win counts went up.
Hey, Where is my Never Alone?!?!
I had Just raised Three spirits with Necromancer and uploaded it when your servers started anual unstability... Now I have My last move stuck on top of my list, annoying me. Worst of all... WHERE'S MY "NEVER ALONE" ACHIVEMENT.
Current Status?
I have not been able to log in to the game almost at all for the past three days. Am I alone?
I GOT "FAILED TO CONNECT TO THE SERVERS RETRY" FOR 7 DAYS
PLZ fix this problem before blahblah update
No I haven't either
No I haven't either
Same problem
I haven't been able to log in either
Cannot use Witch for exploding. The app crashes.
I use witch, explode a hero and when I touch it, the app crashed....
Is there anything I can do about it?
it is happening every single times I do that move. :(
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